Human service integration Essay Example | Topics and Well Written Essays - 2500 words

Human service integration - Essay Examplescale. Historic all toldy, pilot programs and studies of best practices have not been widely replicated, not because they were spoiled strategies, but rather a critical component was missing high-performance leading. (Atkinson, 1999)Although we traditionally associate leadership with the work of the chief executive, the missing component in successfully integrating services is leadership work performed passim the agency. An agency with sufficient leadership capacity to desegregate services is make up of employees who all perform components of leadership work, management work, task/technical work, and team skills. (McLennan, Caza, 2003)Why Has helping Integration Been So ElusiveWe know why we need to integrate services, we know what weve learned from our successes and failures, and we know that we must build leadership capacity throughout the organization. Why, then, have we been unable to make service integration a realism In a nutshell, we are trying to get integrated performance from a hierarchical system that was designed for sampleized production. There is no standard customer each needs different things in different combinations at different times for different reasons. Nor are we doing production work.The hierarchical organizations we work in were designed 100 age ago for standardized production under drastically different economic, technological, social, and political conditions. The rate of change during that time was relatively slow. Service integration has been elusive because it requires that we create flexible, performance-based, integrated organizations despite our hierarchical history and structure. In a survey of APHSA members, today however, 86 percent of the respondents said they realize their agencies integrating or consolidating its... The need for public human service agencies to integrate services is well established. A large number of human service agencies be aware of that in order to achie ve positive results for vulnerable families and children, they must focus holistically on the customer.Although service integration is well established in theory, do it an operational reality has remained elusive over the last 20 years, but not for lack of effort or creativity some agencies have made phenomenal progress toward service integration, despite complex and ever-changing political, economic, demographic, and technological conditions. Service integration is the ultimate transformational change for public human services. It will bend a broadly exhibited reality only when the leadership work is done at all levels. We will not wake up tomorrow aurora to find that service integration has happened. Creating human service agencies that fit this description relies upon our ability to build and sustain the capacity to do leadership work throughout our organizations. Unfortunately, leadership development has historically been done in the margins as an add-on to our already busy s chedules. As we have learned in 20 years of attempting to integrate services, we cannot fundamentally change the way we do business in the margins. We must view leadership development as the critical component it is because leadership for high performance is the bottom line to making service integration a reality.